help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 is not tracking my steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2024 08:51 - last edited on ‎03-30-2024 11:05 by Fitbit Moderator

‎03-30-2024 08:51 - last edited on ‎03-30-2024 11:05 by Fitbit Moderator

Fitbit not tracking steps


Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-30-2024 09:09

‎03-30-2024 09:09

Hi, @Hinch1285 welcome to the community, you will find this thread  Solved: Fitbit Inspire not counting steps and not... - Fitbit Community discusses a similar issue. Try restarting your Inspire 3 as suggested.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎04-01-2024 10:53 - edited ‎04-01-2024 10:53

In response to Gr4ndp4

‎04-01-2024 10:53 - edited ‎04-01-2024 10:53

Hi @Hinch1285. Welcome to the community forums. 

Thank you for sharing the details regarding the situation experienced with your Inspire 2. Sorry to know the difficulty.

Please, as indicated by @Gr4ndp4, try to restart your Fitbit with these instructions: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarts.

Please, now sync your Fitbit and all the information should be transferred to the Fitbit App.

Thanks @Gr4ndp4 for your help.

Best Answer
0 Votes