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Inspire 2 is tracking too many steps

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‎08-09-2023 16:06 - last edited on ‎08-10-2023 06:54 by Fitbit Moderator

‎08-09-2023 16:06 - last edited on ‎08-10-2023 06:54 by Fitbit Moderator

My inspire 2 is counting too many steps. I have tried everything. Please help. 

Moderator Edit: Clarified subject

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‎08-10-2023 12:36

‎08-10-2023 12:36

It's good to see you participating in the community for the first time @HS724.

I'm sorry to know the inconvenience with your tracker. Also, for performing the steps in order to fix it.

Please just let me know if you've tried the restart procedure as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. 

Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most users, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. 

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