Inspire 2 is unresponsive

[AvvNeth]

Yesterday, everything was okay with my inspire 2. I showered with it as usual and went to bed. This morning, it doesnt do anything. I plugged it into the charger, although it was 70% yesterday but it still does nothing. It doesn't respond when I hold the sides and the app can't find it. It's been in the charger for half an hour, but it still doesn't do anything and doesn't respond to it being plugged in. Can anyone help me?

Moderator Edit: Clarified subject

[LZeeW]

Hi @AvvNeth   Did you try charging it from a different power source?  Also, take a close look at the pins on the charging cable.  Make sure one of the pins hasn't been pushed in.  This can happen with Fitbit chargers.

You wrote that you showered as usual with it.  Unfortunately, Fitbit recommends NOT wearing it in the shower.  Soaps, shampoos, conditioners, etc., can weaken the seals, leading to water damage.  Sorry.

[MaCrisGBFitbit · Accepted solution]

Hello @AvvNeth and @LZeeW !  It’s great to have you on board!

@LZeeW thank you so much for your support. 

@AvvNeth I'm sorry to hear that your Inspire 2 turned off. In addition to the advice provided by @LZeeW , I also suggest cleaning the charging pins on both the watch and the charging cable by following the instructions in the link below: How do I clean my Fitbit device?

Once the charging pins are clean please restart your Inspire 2 and plug in to the charging cable again.