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Inspire 2 issues

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‎08-02-2022 07:53 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

‎08-02-2022 07:53 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

This is the second inspire two I have had that just stopped working. It still will read my steps but it won’t show me anything, the screen is black. This happened to me on my last trip and it happened again. I will not buy this style of Fitbit again.  It happens when I put the water lock on. Any suggestions?

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‎08-02-2022 08:21

‎08-02-2022 08:21

Hello @Redmdc 

To turn off water lock, firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. If this doesn’t work try restarting your Inspire 2 : https://help.fitbit.com/articles/en_US/Help_article/1186.htm. If the problem continues try changing the clock face by going through the Fitbit App. Here’s how:https://m.youtube.com/watch?v=vvmI4iwujJg

😉 Hopefully this helps. Please let me know how it works out 

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