Inspire 2 keeps dropping sync

[Whippet79]

Hi, having issues with my Inspire 2 connected to my Pixel 6. The sync is constantly breaking so I'm not getting notifications (one of the primary reasons for getting this). The only thing that seems to fix this is either turning Bluetooth on / off  or rebooting my phone. The sync then normally works for a few hours before dropping off. App and firmware is up to date. Any ideas?

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @Whippet79. 

Thank you for sharing all these details about the inconvenience you've been having with your Inspire 2 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[Whippet79]

none of the solutions that support suggested on chat have worked... I've tired re-installing, starting from scratch etc.

[Sulo]

Same with my iPhone. 

[Whippet79]

I believe this to be an issue with Pixel devices with the Android 13, likely to be specifically the September update.

On a chat with support I removed the device and then couldn't even re-connect, the app would find the phone and then disconnect on the initial pairing.

We were at the stages of warranty return but I couldn't recall where I purchased the device.

I have since then read a number of reports of issues on Pixel phones with Bluetooth.

I have Reset WiFi, Mobile, & Bluetooth settings. (there is no clear Bluetooth cache / storage in Android 13 annoyingly.

Phone is now connected again but I will see how long it remains like this...

[DavideFitbit]

@Whippet79 Thanks for sharing this update. 

In this case, since you already tried all the basic steps to resolve syncing issues, I do recommend that you continue the communication with them so they can provide you with the next steps. 

@Sulo It seems that you were also able to get in touch with the Support team as well and they've shared some instructions with you. In this case, they will let you know how to proceed. 

Thanks again for taking the time to share your experience and feedback with this.