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Inspire 2 losing connection

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‎03-18-2023 09:31 - last edited on ‎03-18-2023 13:28 by Fitbit Moderator

‎03-18-2023 09:31 - last edited on ‎03-18-2023 13:28 by Fitbit Moderator

Please could someone explain why the Fitbit inspire 2 I purchased directly from fit.com on 5th January 2023, and subsequently proved to be faulty, losing connectivity 10+ times a day, many hours spent in chat to customer support over several frustrating day has been replaced by a refurbished device and not a new one? 

 

 

Moderator Edit: Clarified subject

 

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‎03-18-2023 09:50

‎03-18-2023 09:50

Hi @Smartee26  warranty and replacement information can be found here - click to read. The Inspire 2 is no longer being sold on the Fitbit Store site, so it's probably discontinued. When an item is discontinued, they do the best with the remaining stock on hand when a device needs replacing. 

Stepping in the U.S.A. since September 2013. Android 14

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‎03-18-2023 09:50

‎03-18-2023 09:50

Hi @Smartee26  warranty and replacement information can be found here - click to read. The Inspire 2 is no longer being sold on the Fitbit Store site, so it's probably discontinued. When an item is discontinued, they do the best with the remaining stock on hand when a device needs replacing. 

Stepping in the U.S.A. since September 2013. Android 14

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‎03-18-2023 18:30

In response to Odyssey13

‎03-18-2023 18:30

Thank you so much. That is very helpful.

Sent from my iPhone
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