help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2022 04:31 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

‎07-21-2022 04:31 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

I have noticed that over the past week it has been using a lot of battery life in an unsuspecting way. I can  not work out and just be relaxing and it will drain over half the battery. Then I can work out and it doesn't show that it's drained.  I plug it in and the battery is down. I have been charging for over 10 minutes and the percentage has not changed. I have done a soft reset and cleaned the pins, but nothing is working. I don't want it to go completely out on me but I feel that's where I'm headed as this has happened before. Can you help?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-21-2022 19:24 - last edited on ‎06-20-2023 08:26 by Fitbit Moderator

‎07-21-2022 19:24 - last edited on ‎06-20-2023 08:26 by Fitbit Moderator

Welcome to the Fitbit Community, @Mzharris77.

Thank you for informing us about the difficulties you experienced with your Fitbit Inspire 2 and for the troubleshooting steps you’ve performed.

To resolve charging issues, we recommend following these instructions.

For instructions on how to extend your Fitbit device's battery life, please visit this article.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes