Inspire 2 not syncing - gathering data?

[Kellyannsayers]

My inspire 2 has stopped syncing instead says gathering data - any ideas?

i have done reboot, turned bluetooth on and off, deleted app and re-installed?

[SunsetRunner]

Hello @Kellyannsayers 

When you say you rebooted…do you mean your restarted your Inspire 2 or rebooted your mobile device? If you didn’t restart your Inspire 2 I’d try that: https://help.fitbit.com/articles/en_US/Help_article/1186.htm If your still having trouble you can try changing the clock face.

😉Hopefully that sorts things out. Please keep me posted on how it goes

[Kellyannsayers]

Thank you for your advice, yes I have already restarted my fitbit.

I don't seem to have the options to change the clock face - no gallery option?

Still at a bit of a loss of what else I can try?

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[SunsetRunner]

Hello again @Kellyannsayers 

Maybe this will provide clarity: https://m.youtube.com/watch?v=YdnYWM1hgNk

Let me know if this works 

[Kellyannsayers]

Hi, I reset it all again and its now worked, thanks so much for your help I really appreciate it

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[SunsetRunner]

That’s fantastic news @Kellyannsayers!! 😃 I’m happy I was able to help! Enjoy the rest of your day and as always smile and Happy Stepping!