Inspire 2 not syncing

[Suzka]

Right, I am fed up now. The inspire 2 I recently bought refuses to sync, I have followed all the steps described by everyone including fitbit help. I want to contact customer service by email not twitter or any other method - can't find an email address, really quite angry now. Also Inspire 2 is not showing correct time - any ideas please - how do I send it back and get my money back? 

Moderator edit: subject updated for clarity

[nlfryer]

I am about to throw it in the trash cant get any help

[InsomniacYes]

I have a saved email from Fitbit support.  The address was fitbit-support @ fitbit.com .  [Take the spaces out.]

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Suzka @nlfryer @InsomniacYes. 

Thank you for sharing this information about the trouble you've been experiencing with your Inspire 2 and confirming that you already tried a few troubleshooting steps.

Before considering other options and if you're new to this thread, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

If you already tried all the steps suggested and you continue to experience the same problem, I recommend that you continue the communication with the Customer Support team for further assistance and let them know if the steps that you already tried. They will let you know how to proceed. 

Thank you for sharing all your feedback and experience with this. 

See you around. 

[Suzka]

Thank you so much for the repl, after discussions with fitbit, because it
was still under warranty, the inspire is being replaced, fingers crossed

[Virendrakumar]

I too have this problem since 4 days.

I restarted the device.

I Unpaired the device. Couldn't re Pair 

I deleted the device. Now I am not able to Add.

I reinstalled the app. Unable to Add Device.

I just get the notification that Fitbit.com is down for maintenance.

I've also emailed to customer care.

[DavideFitbit]

@Suzka Thank you for your response, it's great to know that you'll be receiving a replacement soon!

@Virendrakumar I've been informed that you have indeed contacted the Support team for further assistance with this. You should be receiving a response soon; please keep an eye on your inbox. 

See you around.