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Inspire 2 not syncing

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‎08-15-2023 21:06 - last edited on ‎08-17-2023 10:45 by Fitbit Moderator

‎08-15-2023 21:06 - last edited on ‎08-17-2023 10:45 by Fitbit Moderator

earlier on in the day the screen was black and it wasnt working, but it seems to be okay now except the dim screen mode is not staying on and the hourly steps arent on my screen and it's not syncing to my phone (also its not at the right time)

does anyone have any tips for this?

 

Moderator edit: clarified subject.

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‎08-16-2023 02:21

‎08-16-2023 02:21

Hi, @amrutwell, welcome to the community, I'm going to move your post to the Inspire 2 board where community members with Inspire 2 experience will be happy to help. In the meantime you might find these articles useful How do Fitbit devices sync their data? and Why won't my Fitbit device sync? 

I hope this helps

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎08-17-2023 10:35

In response to Gr4ndp4

‎08-17-2023 10:35

Good to see you in the community for the first time @amrutwell.  

Thanks for sharing with us the situation with your tracker.

Please, try to perform a restart on the device. The restart fixes most of the time inconveniences.

If the steps suggested gently by @Gr4ndp4 don't work, I'd suggest you set up the tracker as a new device.  

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