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Inspire 2 not syncing

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I have an Inspired 2, since loosing home WiFi for a couple of hours, my Fitbit will no longer sync to my Fitbit app. I have an Android phone. I haven't changed any settings.

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A warm welcome to the forums @Bunny5

Thank you for taking the time to post the information regarding this inconvenience affecting your Inspire 2. 

I'd recommend trying the following in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

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I'm having the same problem with all of my families trackers. Two Inspire 2's and an Ace 3 all stopped syncing at the same time. I was able to get them going again by reconnecting and updating them, but a few days later they all stopped again.

Feels like there's something wrong with a recent update or something because it seems highly unlikely that they would all stop at exactly the same time otherwise.

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