Inspire 2 not tracking steps

[Halyphill]

Full battery charge but Inspire 2 is not showing any steps taken nor syncing anything. I have been wearing for 3 days with ZERO data recorded.  And yes, I have been walking with my arms moving.

Moderator edit: clarified subject.

[MosieM]

I ran 5 miles today and my Inspire 2 did not track my miles.

[Halyphill]

So, I noticed I had a FitBit software update available.... And so did that... And now I have steps reporting.  

[MosieM]

I was surprised when I returned from a 5 mi run this afternoon and my
Inspire 2 hadn't tracked my mileage. I rec'd a msg saying to update the
app so I did. It STILL didn't recognize my info.

[ManuFitbit]

Welcome to the community forums @Halyphill @MosieM 

Thank you for sharing the details regarding this situation with the Inspire 2.

Good to know that you got the steps reported @Halyphill.

@MosieM I'd recommend you perform a restart on the device. Then, try to sync one more time following the steps listed here. 

I'd like you to make sure, stride length has been entered in your account, this to ensure you get distance tracked.