Inspire 2 scratched screen

[PetraP]

Brand new Inspire 2 . Activated 27/5/21 have no idea how but screen has a huge scratch that appeared today. Have not knocked it that I can recall but guess easy  to do without realising.  Accept general wear and tear but is also lot of scuff marks so clearly screen is not very robust. Only had it since 27/5!

My first tracker with an actual screen ( had a flex 2 previously), but less than 2 weeks in???... and it was a present so quite disappointed. Had no idea a screen protector may be needed, nothing in ads or info I had read mentioned screen protectors. 

Called Fitbit customer support  got hung up on. Tried live chat. Had to upload a photo of scratch next to a handwritten note with case number  too hard to get  scratch to show up clearly plus link kept dropping out . Called again was told of course not under warranty but I still need to send a photo so they can give me the next step. Couldn't answer what the next step might be. 

Probably wasting my time. 

Obvs not going to get anywhere with Fitbit, any fool proof way of fixing scratch and scuffs myself? 

Thanks! 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@PetraP It's great to see you in our Fitbit Community. I'm sorry to hear about the scratched screen issue that your Inspire 2 has experienced. I'm also sorry to hear that it's not under warranty.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

[PetraP]

Thanks. I actually called customer support again and sent photo of damage, they are looking into helping me so that is great. 

[JuanJoFitbit]

@PetraP That's great news! I'm glad to hear that our Support team is taking care of your case. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[OoberBubble]

I scratched mine first day of owning it doing and overhead kettlebell lift kinda lame but I should've known better because anything with a screen especially a watch needs a screen protector. I had small scratches which were fine but I got ran knocked off my motorcycle by a car a couple days ago and now half the screen is scratched to **** from the wreck all fitbit did was offer me 35% for another device when I've only had mine for 35 days. 

[Stevebeb]

Is there any positive news on this please?