Inspire 2 screen black

[123Cmm123]

I bought a new Fitbit. How do I remove the data on my “blank screen” inpire2? I can only view its details using my iphone, its battery level and activities. But had to remove today to install inspire3. 

Moderator edit: clarified subject.

[LZeeW]

@123Cmm123   I apologize if I misunderstand what you wrote.  Are you trying to clear your user data?  To be honest, you don’t need to worry about it.  The Inspire 2 is an entry level device.  It isn’t a smartwatch that can store a credit card.  Just the basics.  And if you can’t fix the black screen, neither can anyone else.

[runn3rfbit]

I have the same problem. The data is there but the screen has gone black.  Can anyone help?

[MaCrisGBFitbit]

Hello @123Cmm123 and @runn3rfbit!   It’s nice to see you here!

I'm sorry to hear that you have issues with your Inspire 2 blank screen. 

@123Cmm123 if you want to remove your Inspire 2 from the app you can follow this steps: 

1. From the Today tab, tap Devices. (left upper corner) 
2. Tap the device you want to remove.
3. For some phones, tap Disconnect devices.
4. Tap the option to remove the device.
5. Follow the on-screen instructions to remove the device from your account.

@runn3rfbit please verify if your Inspire 2 is syncing with your app and try to change the clock face and restart your device to try to make the screen react. 

@LZeeW thank you so much for the support.

[123Cmm123]

Thank you. I had to remove the inspire2 before I asked my question.  But how do I remove data on the inspire2? 

[MaCrisGBFitbit]

Hi @123Cmm123! Thank you for your reply.

Once you have unlinked any Fitbit device, it no longer saves any information; all your data is stored solely in your app.

Similarly, you can perform the "Clear user data" process, which will reset your watch to its factory settings:

1. On your Inspire 2, go to Settings.
2. Tap Information.
3. Tap Delete user data.
4. Tap OK.

Please note that this procedure will delete your data on the watch, however your information stored in the app will remain.

[123Cmm123]

My screen is black, cannot use watch to clear data. 

[MaCrisGBFitbit]

Hi @123Cmm123! Thank you for reply. 

In that case, you don't need to worry about the information; when you remove it, the information remains in the app and not on the watch, so it's not necessary to reset the factory settings.