Inspire 2 screen is black and not responding

[SharonU]

My inspire 2 screen is black and not responding although fully charged, what can I do?

[Golfhag]

I'm having the same issue.  Did you find a resolution?

[LizzyFitbit]

Welcome to the Community, @SharonU and @Golfhag.

Thanks for letting us know about your Inspire 2. I'm sorry you're having this experience and appreciate your efforts in keeping your tracker fully charged. I went ahead to check your details and I noticed you already have a case created with our Support team. Because you're receiving assistance, please keep an open communication with them as I'm sure they'll do their best to bring you back on track.

[Crh99]

Mine is so doing the same thing - started today.

[LizzyFitbit]

Welcome on board, @Crh99.

Thanks for joining this thread and letting me know about your Inspire 2. I'm sorry you're also having this inconvenience and while checking your details, I noticed you already contacted our Support team. I'm glad you are receiving assistance and rest assured your case is in good hands.

[Luckygreen27]

I am having the same issue and I have not contacted customer support.  What do you suggest I do?

[rainymoods]

I'm also having the same issue. I've done virtually everything I can think of to rectify the situation.

[Crh99]

Support told me how to reboot Inspire 2. Fixed the problem.

Get Outlook for Android

[TeriRWDM]

And how does one reboot?

[TEEJEE]

and what was their advice?

[g-lo]

Mine is doing the same thing. Any solutions?

[FoxMan1]

Mine is doing the same thing.  It lights up when you first connect the charger, and charges fine.  But it does not respond to touching the sides and will not light up, display the time or any data.

[SunsetRunner]

Thanks for posting about this model's problems.  My Charge 3 died (blank black screen typical just about the time the warranty expired) and I was maybe MAYBE thinking of taking FITBIT's offer of a 35% discount for another FITBIT.  But reading all the troubles and problems that are happening with other FITBIT models, I am now very leery of even thinking about another FITBIT product.  Thanks for helping me make up my mind.  

[TEEJEE]

I had a call with services and we come to a solution.

[KathyJo0502]

I rebooted mine and it resolved my issue. 

[Mzz65401]

Mine too. It's charged 100% but it doesn't work.

So how do you reboot it?

Moderator Edit: Merged replies

[JDo1]

After I posted that I was having the same problem, my Inspire2 started working and my screen reappeared.

[Luckygreen27]

The same happened to me!

[SunsetRunner]

👋😃 Hello everyone 

I see several individuals who asked how to reboot (or commonly called restart) your Inspire 2. Here’s how: just press and hold the button on the side of your Inspire 2 and continue to hold it down until you see either the Fitbit Logo or a smiley face. Once that appears release the button. Shortly after doing so you should feel the Inspire 2 vibrate to indicate the Inspire 2 did indeed restart. Restarting your Inspire 2 will NOT cause you to lose data.

😃 I hope this helps answer the question 

[suzcrawf]

This has happened to me too. I tried rebooting, changing clock face. Rebooting, and all over again and again. It’s still collecting stats and data, but essentially useless to me if I can’t even use it to tell the time.