Inspire 2 screen will not respond

[Hmbarton]

My inspire 2 screen suddenly stopped responding. From the clock face, I can’t get to the exercise, alarm, settings or anything that you swipe the screen to navigate. If I double pinch the sides I can get to the water lock and other options there. It’s just unresponsive from the clock face. How do I fix these? It’s only 1 year old!

Moderator Edit: Clarified subject

[Runaway_Nan]

Mine is doing the same. Tried putting it on charge in case it was water locked or something but no difference. 

[Odyssey13]

Hi @Hmbarton  restarting the device - click to read directions

[LizzyFitbit]

Hi there, @Hmbarton and @Runaway_Nan. @Odyssey13 Thanks for stopping by to help our member.

I've moved your posts to this new thread so we can keep the forums organized.

@Hmbarton I'm sorry you're having this experience with your Inspire 2 and thanks for the details provided. If you haven't done so, please give a try to the suggestion shared by our friend so we can refresh your tracker's performance. Let me know how it goes.

@Runaway_Nan Thanks for taking the time to troubleshoot your tracker. While checking your details I noticed you already have a case created with our Support team. It seems they're providing you with assistance, so please keep an open communication with them.

[Lianne247]

Hey guys. I seam to be having the same problem. Ive tried restarting and its not worked. What do i go from here. Thank you for your time

[BLThomas]

This is really a thank you to the person I had an online chat with! My Inspire 2 would sync, but nothing appeared on the face. I tried restarting it but that didn't work. The contact person verified what I  had tried, then advised me to change the clock.face, then sync the device again, even directing me on how to do that . I'm happy to say IT WORKED! THANKS  and hope this helps someone else!

[LizzyFitbit]

Welcome, @Lianne247 and @BLThomas. It's nice to see new faces around the forums.

@Lianne247 Thanks for taking the time to troubleshoot your tracker. Because the issue persists, let me recommend contacting our Support team so they can evaluate your options and bring you back on track. They're available via chat and phone, just click here to get connected with them.

@BLThomas That's great news! I'm glad you had an outstanding experience with our Support team, and most of all, that your Inspire 2 is working well. Your post is very helpful and I'm sure other members experiencing similar issues will think the same. If you have time, check out our Health & Wellness board where you can make new friends and create your own topics. Keep crushing your goals!