Inspire 2 sleep and syncing issues

[Sandyshore]

Hello, 

I am still having problems with inspire 2 not tracking my sleep consistently, its not on clip and I wear it correctly.

Also nearly every day I have a problem syncing and I am tired of having to go through the Bluetooth option every time.

It works afterwards but why do I have to do this nearly every day!

I had a 20€ basic watch for a year before thus gift and never had these problems, not happy

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sandyshore. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issues with your Inspire 2 before reaching out. I understand how you must be feeling. 

Regarding the sleep data, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

As for the syncing difficulties, I suggest trying the following steps:

• Unpair your Inspire 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 2.
• If there is no connection, restart your Inspire 2.
• Set up notifications again. 
• Once your Inspire 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Sandyshore]

Hello

With the sleep monitor it's still all over the place. I have digestive all
that you have suggested?

With the syncing it will now not pair to my phone, I have my watch plugged
in standing next to my phone, unpaired all devices and now it will not find
my watch 😑 😒

[Becki9688]

I have tried all of these steps and I still cannot get it to sync with my phone. 

I'm so very frustrated with this and my Inspire 2 is less then a year old. Is there anything or anyone who can help with this!!!!

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I am having the same ssue and I'm overly frustrated.. my watch is less than a year old.

[Sandyshore]

I have tried all the steps and now I cannot get it synced to my phone?

[Taguilar]

Same with me! The only way mine will sync is if I turn my Wi-Fi off. It’s the oddest thing. 

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I am having a similar issue. It will not sync despite me trying all of these steps. I have reinstalled and restarted multiple times. I found that if I turn off my Wi-Fi it syncs. But that is a pain considering I use my Wi-Fi for other purposes on my phone. This just started this week. Was there a recent update? Please help as my Fitbit is not that old. 

[dbowe63]

I too am having a problem with my Inspire 2 not giving me a sleep score.  It started 3 days ago.  I also noticed in Health Metrics, I didn't get a heart rate variability or breathing rate (I know I slept like the dead the past 2 nights, but I'm pretty sure I was alive 😉 )  Anyway, I did a reboot yesterday.  I made sure my band was aligned appropriately and secure.  But didn't get a sleep score again last night.

[S.Peters]

Has Fitbit looked into this issue? I have also not been able to sync my watch for a few weeks now. I finally decided to try and fix it with the suggestions in order multiple times by Marrefitbit but it did not work.

My Fitbit keeps saying "download Fitbit mobile app" after I put in the 4 digit code to set it up again after I removed it from my app. Then if I wait long enough the app shows an error saying the connection to the device timed out. There is a resolved thread similar to this here https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-keeps-displaying-a-quot-Download-th... but some people were also not able to find a solution.

Some suggestions say to delete and create a new account, but I am not going to make a new email for this. It should not be this roundabout. My phone can find my Fitbit but when the set up occurs is where something goes wrong. Fitbit please get a fix for this.

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Ok I found a fix for this finally. 

Under 'Settings' on my Fitbit there is an option to 'Clear user data' above the option to reboot device. Once I did this by holding for 3 seconds the Fitbit reboot. Once I did this it prompted to download the Fitbit app again and I attempted to connect again with success. Not sure if this made a difference but I also had my wifi off.

I'm suspecting my Fitbit got stuck trying to sync data it had on it but for some reason wouldn't sync properly. Then when I removed the device and wanted to reconnect I'm thinking it got confused again with the unsynced data on the device. Unfortunately if you want to keep previous data this is not a good option. I would suggest exporting your Fitbit data before trying this as a last resort. 

[Sandyshore]

Hello

after trying all the above the screen on the watch went black, it was still working but black. I went onto the Fitbit live chat and the watch has now been sent back for a repair or replacement.

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Hi, my Fitbit died after all the syncing problems, I went onto live chat and it has now been sent back to be repaired or replaced. 

[81KD]

Ever since I installed the update the same thing has been happening to me.  My sleep data is a mess.  It says I'm going to bed at 1 or 2 AM . I have to reboot from settings every night to make sure the app and device is synced.  This "update" is horrible!

[mamamamak]

I’m having the same problems with my sleep score. They were working with me online but now they won’t respond. The watch is only a couple of months old. It hasn’t given me a readiness score since September 6 and I’m only sporadically getting a complete sleep score. It doesn’t give me the REM or Restoration breakdown 😖 which only works about 50% of the time.  The girl rebooted the watch with me and then said she doesn’t know what else to do!  She said to send pictures to her and she would forward it and have technical support work on it. I haven’t heard from them since and I get a we’re no longer dealing with email to correct your problems notice every time I try to email them back!!!  Customer Service really sucks with this Fitbit😖 I hope I can return it and get my money back if they can’t fix it.