Inspire 2 sleep tracker - incorrect data

[81KD]

I have changed my sleep settings from normal to sensitive.  My sleep data shows my awake time for 25 minutes at 130 AM and again at for 15 minutes at 3 AM. I haven't had a decent sleep score this month! My usual score is 90! I've been getting 80, 84 etc. and recordings of less than 6 hours of sleep!! Not happy!! 🤬

Moderator edit: clarified subject.

[ManuFitbit · Accepted solution]

Hi @81KD. Good to see you participating in the community. 

Thank you for sharing this information with me regarding the difficulty that you are experiencing with the Inspire 2. Sorry to know that you are having this kind of difficulty. 

Please make sure that your device is tracking heart rate correctly as you know that sleep stages are based on your heart rate data:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, tap on the upper left corner icon, tap on your Inspire 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages? 

[81KD]

Thank you so much for your information! This worked out GREAT!!Sent from my T-Mobile 4G LTE Device

[ManuFitbit]

No problem @81KD.

Thanks for the response. I'm glad that you get it solved. 

Have a good day.