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Inspire 2 stopped syncing my data

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‎11-14-2022 13:43 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

‎11-14-2022 13:43 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

Fitbit 2 Android has stopped recording exercise, sleep, etc. 

Only shows total daily steps, go to anything else it says "no data". Fitbit clean and charged. Any ideas? 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-14-2022 15:20

‎11-14-2022 15:20

Hi there, @Djh1961. Welcome to the Community. Thanks for the details provided in your post about the issue with your Inspire 2.

 

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎11-18-2022 14:56

In response to MarreFitbit

‎11-18-2022 14:56

Sadly many of us have tried all these steps and our Inspire 2s still aren't working properly after the most recent update. It seems clear the intention is to force us to buy a new device. They would have earned much more good will by just announcing that the Inspire 2 will no longer be supported. 

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‎11-19-2022 08:56

In response to MarreFitbit

‎11-19-2022 08:56

I've tried the steps.  Still not syncing

And the time is no longer up to date.

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‎12-13-2022 08:02

In response to Tclynx

‎12-13-2022 08:02

Yes. Same here. So now it doesn't even work as a watch. 

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‎12-13-2022 08:07

In response to MarreFitbit

‎12-13-2022 08:07

I have contacted help.  All of their suggestions did not work. I followed the online suggestions many times. And now as someone stated below, the time isn't even accurate. My watch was a replacement because my old Alta stopped charging. My inspire is less than one year old. Someone suggested it was an Android problem - but since the time isn't even accurate anymore, I'm inclined to think it is the watch - and it seems numerous others are having the same issues so perhaps Fitbit needs to do some better customer service.

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