Inspire 2 stopped syncing

[Retepcon]

My phone is Nokia 5.3 running Android 12.  Up to now there has not been a problem with Fitbit syncing new data onto the phone.  But it has stopped syncing.  Goes through the process but just returns to 'last synced 22hours ago' and today's data on Inspire 2 has not updated in the app on my phone. Any answers?


Moderator Edit: Clarified subject

[Bill_209]

The app recently updated to V4.20 and that may have caused a sync problem.  That happened to me once and restarting the device resolved the sync issue.

Try restarting your phone as well.

[MarreFitbit]

Hi there, @Retepcon. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 2 has stopped syncing. I understand your concern, we're here to help you! 

As a first approach, I suggest following @Bill_209's recommendation. 

If the issue persists, please try the steps below in the order listed. Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.  

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Retepcon]

Sorry, I have been trying these solutions.  But now I can nor even pair it.  The phone just hangs on the connecting stage and eventually times out.  This is after entering the four digit pairing code from the device. 

[Cph917]

I'm having the same problem. Syncing has been glitchy since I got my Pixel 8.  Managed to fix it once, but today tried every single one of the suggested solutions and this time nothing is working.  In fact, it is now worse:  I can no longer pair the Inspire 2 with my phone at all. Hangs up during the Bluetooth Pair and Link process, then tells me "there was an error while trying to bluetooth pair your device."  

[Retepcon]

Cph917  This sounds exactly the same problem I'm having.  So frustrating.

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Hi Bill_209 Thanks for your reply.  Sorry for delay in answer.  I have tried what you suggest but still have problem.  In fact it has morphed into a different problem.  Now I can not even pair device to phone app, whereas previously - i.e. up to and including Thursday 4th July everything was working fine.  Fell I nee da face to face with a help desk.. I don't suppose you have a UK contact number?

[Retepcon]

I have been trying the steps you've outlined Marla, but I am now left with where I can't even pair my device to my phone.  I'm just left with it trying to connect and eventually it gives up.  So that is where I am stuck.  Maybe my device has somehow been deleted from my Google or Fitbit account.  Is that something that happens and can it be reinstated?  

[Bill_209]

@Retepcon , after completing the Factory Reset did your Inspire 3 show up as a BT device available for pairing?  If that doesn't work, then the setup process won't work either.