Inspire 2 strap keeps falling off

[NH1978]

Only had this fit bit for 3 weeks and already the strap has broke. It kept falling off every time I was trying to fasten it. The straps on both ends would just come loose.

I have had to purchase another strap but it is doing the same thing.

am I doing something wrong?

can someone help please?

thank you

[Julia_G]

Hi, @NH1978 the Inspire series have pin attachments for wristbands and the different Inspire bands are not completely compatible with each other.  You need to make sure you have a band designed for your Inspire version (Inspire, Inspire HR, Inspire 2, Inspire 3).

When attaching you need to make sure the pin is properly seated at both ends.  It can be a bit fiddly as the pins are quite small. Once you have attached the band, give it a firm tug.  If it comes off either the pins weren’t fully attached or you do not have the right band for your Inspire. 

[NH1978]

Thanks Julie_G

I have made sure the pins were secure and definitely purchase the correct strap for my Fitbit.

They are sending me a new strap. I hope that works otherwise, I guess it will have to be returned.

Thanks
Nick

Sent from my iPhone

[EstuardoFitbit]

Hi @NH1978, Nice to see a new face on the forums! I am glad to read that you find @Julia_G's post helpful.

Thanks also for contacting our Support Team before posting here. I'm pretty sure they'll give you a suitable resolution. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[NH1978]

Estuardo 

I was informed by Fitbit support they would be sending me a new strap. It has been nearly 3 weeks and I still haven’t received anything.

what should I do?

thanks

[EstuardoFitbit]

Hi @NH1978, thanks for being back. 

I do apologize for the inconvenience. By checking onto our records, I can see that your case is still active and under review. What I would suggest is keeping an open conversation with our support team. That would be the best way to get your situation resolved.