Inspire 2 stuck on Water Lock

[Narwhalean]

Inspire 2 won’t come out of water lock. Can’t restart it, because the side buttons aren’t responsive.

Moderator edit: subject for clarity 

[Debbi_P]

I had this the other day. It logged 8.5 hours swimming (I was not in the pool at all). I couldn't stop it the whole time.

[KateFitbit]

Hi everyone, 

To turn off water lock, firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate. Note that water lock turns on automatically when you start a swim in the Exercise app 

You can find this information and more in this article on navigating your Inspire 2.

[Laurel67]

Kate, I apologize for the misunderstanding, but when I am sitting at my desk, there is no reason for water lock to automatically turn itself on. And it happens ALL THE TIME...at my desk, while I am driving, while I am on the elliptical, while I am walking in the store. No rhyme, no reason, but importantly NO WATER.

[KateFitbit]

@Laurel67 That's not the experience we want you to have for sure. You may want to try wearing it higher on your wrist or looser. 

[JFlo47]

I spoke by phone to a support person and NOTHING she suggested worked. I
returned it and got a Charge 4 which I am very happy with. So mad at myself
for not getting the Charge 4 first because Amazon had an awesome deal that I
used to get the Inspire 2, but that deal was no longer available when I
purchased the Charge 4.

[JFlo47]

I spoke by phone to a support person to try and get mine off "water lock"
and NOTHING she suggested worked. I returned it and got a Charge 4 which I
am very happy with. So mad at myself for not getting the Charge 4 first
because Amazon had an awesome deal that I used to get the Inspire 2, but
that deal was no longer available when I purchased the Charge 4.

[Beookwoodgirl]

Oh, PLEASE STOP TELLING US THAT THE ISSUE WITH WATER LOCK IS OPERATOR ERROR!!!!!!!!!!!

i have an inspire 2 that constantly turns on water lock, even though it has NEVER BEEN IN WATER.  Just humidity will turn it on. AND THIS IS AFTER I TURNED ON BUTTON LOCK after I was told that would stop it turning on water lock by itself.   It still turns on water lock constantly, and to further make this really annoying, having BUTTON LOCK  on seems to severely impact the battery, which I have to charge every THREE DAYS instead of every ten which was what the advertising says. So BUTTON LOCK doesn't work as it is supposed to either, and doesn't wholly stop the problem.    FURTHER, sometimes it is next to impossible to get it to turn off WATER LOCK without hooking up the charger and rebooting the device.

WATER LOCK IS A MAJOR PROBLEM with this device.  WATER LOCK should not be designed to turn on by itself, PERIOD.  It should turn on only like any other option and turn off the same way, on settings menu.  Because it is next to impossible to get it off WATER LOCK, and when you do get it off water lock, it is next to impossible at times to get it to go back to the regular display. You turn water lock off, it won't go back to the display, then it goes back into water lock. WHEN ALL YOU WANT TO DO IS SEE THE REGULAR FACE.   Sometimes you actually have to CHANGE THE FACE to get it to work again.

I am so disgusted that FITBIT has done nothing to fix this problem.  I will never buy another device from this company.  BAD ENOUGH the device is one of the buggiest pieces of crap I've ever bought. I keep hoping, since this supposedly started with a software update, that FITBIT will FINALLY POST ON THIS THREAD THAT THEY'VE FIXED IT.  WORSE IS HAVING MODERATORS tell those of us who paid good money for something that doesn't work to tell us how it is supposed to work, when we've tried that, NUMEROUS TIMES, and it friggin DOESN'T  fix it.  You needn't add insult to injury.

[JFlo47]

The Charge 4 works so much better!!

[Laurel67]

I have moved it up, I've moved it down, I've warn it tighter, I've warn it looser, I've removed it, changed bands, change bands back, cleaned it, ETC ETC. It is not a placement problem, it is an Inspire 2 problem that not only needs to be recognized, but acknowledged and fixed. 

[Tanyaphx]

This happens to mine regularly.  Do a hard restart:  Put your Inspire 2 on the charging thingy.  Then press and hold the side buttons.  It takes a slow count of about 20, but eventually you will see a little smiley face.  That means it has done a hard restart.  This fixes the freeze.  I've made the habit of doing a restart every time I do a charge. 

[faithyy]

Hi! I’m aware I’m not a Fitbit moderator but if you just change the clock face water lock will go off I had the same problem!

[JLNFW]

Thank you for sharing how you were able resuscitate your Fitbit!.

Here's a recap of my black screen experience:

Immediately prior to experiencing the Fitbit 

equivalent of the Black Screen of Death, I had been charging my phone. I was about to go to bed so I took the watch off of the charger, removed my glasses and then put the watch back on my wrist.

As I was placing the watch back on my wrist, I saw the lock icon appear on the screen along with some words; unfortunately, since I had removed my glasses, I couldn't make out the words that appeared.

I suddenly remembered that I had encountered the lock  icon before.  That time, I forgot to take the Fitbit off before stepping into the shower.  Fortunately, I had my contacts in so I was able to read the message and it asked me if I wanted to turn the lock on while I was in the shower, Of course I answered yes.

Based upon that incident and since I couldn't read the exact words on the screen tonight, I assumed that it was making the same offer.  I thought I chose the option to leave the lock open.  Apparently, I chose the wrong option. After multiple unsuccessful attempts to turn the device back on, the next logical step would be to return it to the charger.  Rather than following my instinct, I logged on to the community and I was happily surprised to read that you came to the same conclusion and returned your device to the charger and that by doing so you fixed the problem.  After feeling validated,  I put my watch back on the charger and my device immediately turned back on.  I hope that your experience and my experience will be helpful to those who come seeking an answer to this prob)l

[Laurel67]

I changed the clock face multiple times, it didn't stop the water lock from randomly coming on....

[Beookwoodgirl]

It's been nearly a year for me since I got my fitbit and the company has
done nothing to address the problem. Which apparently is software
related, according to previous posts:  they got an update and it started
doing this.    To me it makes the device very unusable.  I paid for a
two year warranty when I bought it, but to them, its a "Feature" not a
bug.  And given people who've just purchased the item are also having
problems, getting a replacement doesn't seem like it would be worth the
trouble, it would have the same problem. All I can say, is that I will
NEVER purchase anything from this company.  There are many tracker
models out there, some a lot less expensive, that don't have this
issue.  I for one, would like one that you can actually SEE the
statistics, not have them hidden behind a WATER LOCK display that takes
forever to switch over to the face, and when you can get it to do that,
so you can see your stats, or even the time, it immediately goes blank
or back to water lock.  This is a company that is going to see huge
attrition from customers, because they refuse to address or acknowledge
this problem.  I got a free year of premium when I purchased the inspire
2. I won't be purchasing a renewal when mine comes up for a paid
renewal, and I won't be buying another fitbit of any model from this
company when my two year warranty runs out.  I don't understand, since
it seems to be software related, why the company doesn't issue a FIX.

[Laurel67]

I 100% AGREE!!! I have contacted tech support, I have emailed, I have called, I have done the online chat, I have reset the Fitbit, I have deleted my app and reinstalled it, I have worn it up, I've worn it down, I have charged it, I have let it go to 0 battery, I have tightened it, AND I have loosened it.  The Inspire 2 is THE WORST Fitbit the company has made and the lack of acknowledgement that there is a significant problem is not only upsetting but completely unprofessional and irresponsible. I will never buy another product from them and will not encourage anyone else to either. I GIVE UP. 

[LemonPi]

Is there any way to for the 'watchdog' feature or turn off water lock in the app?