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Inspire 2 syncing issues

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‎01-11-2024 16:45 - last edited on ‎01-12-2024 06:54 by Fitbit Moderator

‎01-11-2024 16:45 - last edited on ‎01-12-2024 06:54 by Fitbit Moderator

My inspire 2 is counting steps on my watch but when I sync to my phone, it’s saying 0 steps and no sleep info, but is giving me a calorie burned amount. This was since trying (and failing) to add my sons ace 2 to my app. 

how can I fix this? App is up to date, phone software is up to date, I have restarted my watch. 

 

Moderator edit: clarified subject.

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‎01-12-2024 06:51

‎01-12-2024 06:51

Hi @Gleath. Welcome to the forums. 

Thank you for sharing with me the details about this situation with the Fitbit app. Thank you for trying to fix it on your own.

Before considering other options, please confirm that you are using the latest version of the Fitbit app.

In addition, try to follow the steps listed in this article to solve syncing issues. 

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