Inspire 2 won’t charge

[RyanandLouie]

Please help.  
cleaned the leads etc.  only says it goes to 1%.  Won’t charge past that.  

[JCSQ22]

I have the exact same problem

[RyanandLouie]

It’s barely over a year old and Fitbit says there is nothing they can do. No fix. And no replacement.  
#dissapointed 

[paracelsus51]

It is possible to replace the battery, but it takes some technological know how as you have to disassemble the fitbit and requires soldering, so it's not easy. You might call your local electronic repair places and see what they would charge if they do it.

[YojanaFitbit]

Hi there, @RyanandLouie and @JCSQ22. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2. @paracelsus51 Thanks for jumping in.

@RyanandLouie I've seen you contacted our Support Team before posting here and they've already addressed your issue. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

@JCSQ22 Please confirm you've followed all the steps provided bellow:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If that doesn't help, you can chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[RyanandLouie]

Hello Yojana, 

it is misleading to say Fitbit addressed the problem.  They said I have to get a new one. I do not plan to buy another product that seems designed to stop working in one year.  
really, This Fitbit is not very fit for use.  

[YojanaFitbit]

@RyanandLouie Thanks for getting back to us. Sorry you feel this way, in this case I can open a new ticket for your request or you can get in touch with our team again to get more information about this.

Thank you for your understanding.