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Water Lock Disabling

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‎03-05-2022 21:43 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

‎03-05-2022 21:43 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

My Inspire HR broke recently and I replaced it with the Inspire 2. I just got it today, and already the water lock feature is making me want to return it. I came here to see if it could be disabled, and I realized that people have been asking for the disable feature for a year and nothing. Is there a plan to update the software so water lock can be disabled, yes or no? This will be the deciding factor on whether I switch brands or not. 

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3 REPLIES 3

‎03-08-2022 20:49

‎03-08-2022 20:49

Good question.  I tried to turn the waterlock off as instructed and the tracker went black and couldn't turn it back in.  Called support and they had me go to the app, choose a new clock face and that activated the tracker.  But they couldn't help ne turn off the waterlick.  They were suppose to escalate my issue but I haven't heard back from anyone in several days! 

 

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‎06-20-2022 17:20

‎06-20-2022 17:20

Fitbit has ignored these suggestions for years.  They don't care about their customers' suggestions or concerns at all.

 

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‎06-22-2022 02:30

‎06-22-2022 02:30

Try holding both sides of the watch til the disable locking comes up then tap the clock twice this should then unlock 

Hope this helps

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