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Inspire 2 won't re-pair

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‎03-20-2021 15:19 - last edited on ‎03-21-2021 16:50 by

‎03-20-2021 15:19 - last edited on ‎03-21-2021 16:50 by

I tried to sync my inspire 2 today. It wouldn't sync and continued this trend. It wasn't showing up in bluetooth menu so I restarted my phone and my fitbit. It showed up but refused to connect. I saw somebody say to forget it on bluetooth then reconnect. So I did this and then it said it couldn't connect due to incorrect passcode/pin. It never prompted me for anything so I tried again, same thing happened. I saw somewhere that when it says that to just set it up again. So I started the setup process and I found that it erased my original setup and when I try to set it up it says it finds my device but then will not connect. Do I need to erase my data on my fitbit? What's going on? How can I set it up to use it again?

 

 

Moderator edit: subject for clarity 

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‎03-21-2021 16:50

‎03-21-2021 16:50

Welcome to the Fitbit Community, @Rgirl913.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. If you're having difficulty logging into your Fitbit account due to incorrect password, you can reset it by following the instructions at How do I reset my Fitbit password? 

 

You can confirm the steps to set up your tracker at How do I set up a replacement device or add a second device to my account? Please follow the troubleshooting tips here if you're having difficulty setting up your tracker. 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-25-2022 06:55

‎02-25-2022 06:55

I am sure you have already figured this out, but it is as simple as going to setting in your Fitbit, clearing your data and resetting up your Fitbit as a replacement. This happened today to me. Hope this helps the next person who forgets their Fitbit in their Bluetooth. You will only lose the data in the app since the last sync also, in case you are worried about losing everything all together.

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