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Inspire 2 won't set up

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‎01-28-2026 14:50 - last edited on ‎01-29-2026 03:10 by Fitbit Moderator

‎01-28-2026 14:50 - last edited on ‎01-29-2026 03:10 by Fitbit Moderator

IMG_2693.png

I keep receiving this message when trying to set up my Fitbit if anyone knows what to do that would be great! 

Moderator Edit: Clarified subject

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‎01-29-2026 03:31

‎01-29-2026 03:31

Hi there, @Booksandtea. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the image attached. I'm sorry to hear that cannot set up your Inspire 2. I understand your concern, I will do my best to help you with this!

As a first approach, please verify that your phone is compatible with the Fitbit app, check out Fitbit-compatible devices

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-29-2026 03:31

‎01-29-2026 03:31

Hi there, @Booksandtea. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the image attached. I'm sorry to hear that cannot set up your Inspire 2. I understand your concern, I will do my best to help you with this!

As a first approach, please verify that your phone is compatible with the Fitbit app, check out Fitbit-compatible devices

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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