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Inspire 2 won't sync or pair

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‎12-19-2022 20:42 - last edited on ‎12-20-2022 08:26 by Fitbit Moderator

‎12-19-2022 20:42 - last edited on ‎12-20-2022 08:26 by Fitbit Moderator

Attention Fitbit owners.
 
I have been trying to sink my Fitbit Inspire 2 I have had for months. I have it in my computer charging and trying to sync it to my phone. I have followed the steps to reboot the Bluetooth. When I hit Search for new device and finds the Fitbit. When I try to sync them it acts like it wants to sync for a minute then stop and it doesn't. My phone recognizes the Fitbit in the setup and gives me a pairing code. They will not sync. Could this be because there might be something wrong with my Bluetooth? Or could it be something else? Thank you in advance.
 
Moderator Edit: Clarified subject
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‎12-20-2022 08:28 - edited ‎06-02-2023 11:30

‎12-20-2022 08:28 - edited ‎06-02-2023 11:30

Hi there, @kdawg7736. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Inspire 2 before reaching out.

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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