Inspire 2 won't sync with Windows 10 computer

[RainArtChik]

As of this morning my Inspire 2 will no longer sync to my laptop. I'm getting different error messages including "bonding failed", "the tracker is busy syncing with another device", and "download or update app to set up tracker". The tracker is set up and the app is up to date. My computer can find the tracker but it won't connect anymore. It's not connected to any other device. It was fine yesterday. I've tried every troubleshooting tip I can find. Nada. Any ideas? Please! 

p.s. I do NOT own a cell phone nor do I ever intend to buy another one. Had one, never used it, tossed it.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @RainArtChik which operating system on your laptop?

[RainArtChik]

Windows 10

[Odyssey13]

See if anything in this article helps - click to read. Beyond that, you can check with customer support, but it's getting where most smartwatches won't work with computers.

[RainArtChik]

I've tried all the troubleshooting steps. It was working perfectly yesterday. I tested my Bluetooth with other devices and it works. Maybe it's the tracker? I can still return it, might do that. Too bad, I really liked it. 

[Odyssey13]

See if customer support has some suggestions, it can't hurt. Chat or phone works best. https://myhelp.fitbit.com/s/support?language=en_US 

[RainArtChik]

Well that wasn't helpful. The guy cut me off. So rude.

[Odyssey13]

I'm sorry that happened. I've asked a Fitbit Moderator to stop by for you.

[RainArtChik]

That won't be necessary. I'm returning the Fitbit. Too frustrating. 

[LizzyFitbit]

Welcome to the forums, @Raz10.

Thanks for letting me know about your Sense, and your efforts while contacting our Support team. I'm sorry you're going through this experience with the charging cable. Our team constantly works to improve our devices and services, and the input we receive from our members is a big part of the process. I appreciate your feedback and please know it wont be taken for granted.

Because you already have a case created, I've forwarded your post to our team so they can have your comments on hand and continue helping you with this matter. Please follow up with your email case should you have any further questions. 

[RainArtChik]

Thanks but no thanks. I will not be contacting support again. Returning the device this week. 

[LizzyFitbit]

Hi there, @RainArtChik.

Thanks for getting back. I understand your point of view and appreciate your efforts throughout this process. We'll continue working to improve our products, services and overall environment, and rest assured your feedback won't be taken for granted. You're always welcome back to the Fitbit family if you change of mind.

Have a good one.

[RainArtChik]

The only reason I bought the Fitbit over a few other brands I preferred was because of the Windows app, all the others absolutely needed a cell phone. Mobile phones and service plans are ridiculously expensive in Canada, some of the highest rates in the world. Not paying for something I will never use. I have my computer. Please let the devs know that some of us still exist, the ones who want the Windows app. Thanks.

[LizzyFitbit]

@RainArtChik It's good to see you again.

I see your point of view about being able to sync with your Windows computer, and thanks for the thorough feedback. Please know your comments will be passed along so our team can improve our devices and services, as well as Fitbit more useful for you.

See you around.