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Inspire HR - Display blank / not working

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I was gifted an Inspire HR for Christmas and Fitbit has replaced it twice since then for the display going blank and not working... now this has happened again for the third time.

 

I'm beginning to wonder if these are all faulty?

 

Really disappointing... currently #90 in queue for live chat support

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I tried restarting mine, and it's working now! 🙂

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I'm having the same problem! Would you be kind to update when you have an answer?

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I tried restarting mine, and it's working now! 🙂

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Same! apparently (this time) i wasn't restarting properly but i have now and its all good 👍

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I am completely frustrated. I purchased this Inspire HR with Airmiles points for my daughter as a gift and it has been frustrating us to no end.

It keeps running out of battery, when she charges it the screen freezes.

I've been sitting with her for several hours trying to change the clock (as we saw this was a fix that worked for someone else) and the app just keeps spinning and spinning.

 

We need help from Customer Support. I do not have a Twitter account and neither does my daughter, who is a minor. So, we can't reach them. This has been waste. I was waiting to see how well the Inspire HR worked before purchasing one for my second daughter. I myself own a HR Charge 2 and it is working well. I was hoping to get all my family onboard with Fitbit devices to help us encourage each other in healthy lifestyles but if this keeps up it looks like I will have to explore elsewhere.

 

Is anyone else experiencing frustrations with the Inspire HR. How can we REALLY get help to solve technical problems when they occur?

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How did you restart?

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Welcome to the Fitbit Community, @rach036.

 

Thank you for joining the thread and sharing your concern. You can find the steps to restart the device in How do I restart my Fitbit device? I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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