Other Inspire Trackers
Support for Inspire 2, Inspire HR, and Inspire trackers
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Forum Posts

Short Video about Inspire Clip

If you are wondering about the difference between the HR version and the not HR or clip vs band.. watch this short video to get some ideas, tips or me awkwardly navigating the tracker . Post ideas for other short videos you would like to see in the c...

emili by 10K Racer
  • 25215 Views
  • 25 replies
  • 60 kudos

Fitbit Inspire HR screen won't scroll

Please help! For a couple days, my fitbit inspire hr won't scroll. I have tried to restart it, change the clock face, and logging into my computer. Nothing seems to help. I appreciate any assistance!!     Moderator Edit: Clarified subject

Peak HR not registering within the app

I have had my inspire hr for about one week.   I have been rowing every night and checking HR, calories burned, etc.   I have noticed that my peak HR is not registering in the app.   For instance, last night I finish up some interval training and my ...

Shug41 by Jogger
  • 1022 Views
  • 3 replies
  • 2 kudos

Inspire HR stopped syncing

My Inspire HR stopped syncing yesterday around noon.  I didn't notice until today, when I went to check my sleep data.  I got it to sync - please don't advise, I did all of the troubleshooting - but there was no heart rate data for the last 24 hours,...

Corrosion on Inspire HR

I have the same problem with my current inspire hr. I'm tired of replacing fitbits, this is my third one and I'm looking elsewhere. too bad.     Moderator edit: updated subject for clarity.   

GMW57 by Jogger
  • 406 Views
  • 1 replies
  • 1 kudos

Inspire HR is not syncing

My fitbit doesnt want to sync  even the location is turned on already and the blue tooth and the time is still the same even the date is the past date july.     Moderator edit: updated subject for clarity

Jmcharm by Jogger
  • 454 Views
  • 1 replies
  • 0 kudos

Unable to sync with old Android version

I have an older Android version and don't plan on getting a new phone.  Why can't products continue to work when you update your app?  Remember, everyone cannot afford a new phone just because companies update their features.     Moderator edit: upda...

Inspire HR black screen

Hi, yesterday my watch screen went completely blank and unresponsive. But still had the green light on the back.I left it on charge overnight (wall socket) and in the app it states it’s 100% charged but now the green light has gone and still nothing ...

Hecls by Jogger
  • 515 Views
  • 4 replies
  • 0 kudos

Fitbit Inspire HR shut off

I went to check the time on my Fitbit and I got the warning symbol that the battery was low (17%), usually I can swipe or press the button and can see the time, this time it didn't, the screen kept going off, so I plugged it in and then it just turne...

Resolved! Inspire HR shows 001 error code

Anyone else have issues with your Fitbit not working after charging? This is the second Inspire HR to do this and it’s so frustrating. It just shows a smiley face and then turns to a screen showing 001. It won’t synce with my phone. Very frustrated a...

Resolved! Inspire HR - Display blank / not working

I was gifted an Inspire HR for Christmas and Fitbit has replaced it twice since then for the display going blank and not working... now this has happened again for the third time. I'm beginning to wonder if these are all faulty? Really disappointing....

Open + Closed Community Groups > Sudden Limit?!

1.) why is there's now a limit to the number of post one can view in the community groups?   2.) there was no limit before this most recent update!   3.) why has this arbitrary limit been set without consumer survey first?!    4.) I now cannot see my...

Inspire HR screen won't scroll

Screen is stuck on the time of day. Will not scroll. I have reset it several times (attach the charging cable, press the button until the smiley face appears) but there has been no change. The Android app shows that the Fitbit is still tracking.     ...

Inspire HR band is broken/My experience with Support

The plastic which holds the wristband in place breaks easily, within 6 months. I have had 3 fitbit products in 3 years. A year and a month after I bought my first, expensive, device - the Versa - it broke, Fitbit gave me a 25% coupon code to replace ...

Inspire HR not scrolling or keeping charge

Fitbit Inspire HR is barely 2 yrs old. This is the second Fitbit brand purchased, it might be the last. It started where it would not scroll or reset I cleaned the connectors with rubbing alcohol as done many times before it finally reset but still n...

Inspire HR stopped working after swimming

My Fitbit has stopped working after a swim in the sea. I have plugged it in to charge to full (it was at 73% before it stopped) and tried restarting it but it is not working. Please help!     Moderator edit: subject for clarity 

LArAaaa by Jogger
  • 503 Views
  • 3 replies
  • 0 kudos

Resolved! How do you turn off reminders to move?

Don't need reminders to move.  Fitbit app will not let you turn this feature off completely. User only has option to narrow down reminders to move window to 5 hours.   How do you completely turn off reminders to move?     Moderator Edit: Formatting

abehoward by Recovery Runner
  • 12293 Views
  • 4 replies
  • 5 kudos

Resolved! Inspire 2 not syncing to PC.

Just bought a new inspire 2 to replace my old Inspire HR and it only syncs with my phone, not my PC with the Bluetooth dongle in. The old Inspire HR always synced perfectly whenever i got near my PC but this new one won't. Anyone else had this or can...

rwleigh by Jogger
  • 1655 Views
  • 4 replies
  • 2 kudos

Inspire HR heart rate not updating on app

Hi Apologies if already covered. I’ve noticed for the last week or so that the heart rate doesn’t update on the app. (Working fine on Fitbit) I initially tried logging out but no joy. I find that I physically have to remove the device and re-connect ...

Incorrect mathematics in calculation of minutes of sleep

Frequently (but not every time) my Fitbit gets the wrong answers when adding the number of minutes of sleep recorded and working out the hours and minutes e.g. 134 + 7+ 68 minutes should be 209 minutes = 3 hours and 29 minutes but instead it reckons ...

Mharve by Jogger
  • 1677 Views
  • 2 replies
  • 3 kudos

Inspire HR blank screen issue

Fitbit HR inspire is blank - have tried charging and re starting but all that happens is a brief smiley face flashes then blank screen returns.     Moderator edit: updated subject for clarity

JRaae by Jogger
  • 439 Views
  • 1 replies
  • 0 kudos

Inspire HR not holding a charge

Fitbit inspire HR i bought in June 2020 is not holding a charge.  Battery goes from full charge to 1% within 6 to 8 hours      Moderator edit: subject for clarity 

Inspire won't charge

 I have my Fitbit plugged in but it wont charge.Only one light flashes when it is supposedly charging instead of lights flashing and.scrolling across the display.

LinaeT by Jogger
  • 423 Views
  • 1 replies
  • 1 kudos

Inspire HR not syncing

Struggling to get my Inspire HR to sync. Tried turning off Bluetooth, back on again, but I get now suddenly the message it's not any app...Please help? Laila 

lhrs by Recovery Runner
  • 692 Views
  • 3 replies
  • 1 kudos

Resolved! Inspire stopped syncing to my phone

This is a replacement Inspire2 after the same issues with the last one. Had it for 3 months. Stopped syncing ages ago. Have to keep turning bluetooth off and on which was working. But now its not even linked to my phone and trying to relink it doesnt...

Inspire - won't turn on.

My Inspire was working fine for well over a year, held a charge for days. I don't swim or shower with it but it does get wet. I left it in a bag of rice overnight (as I have dozens of times) and in the morning it was non-responsive, had worked normal...

cg23 by Jogger
  • 468 Views
  • 2 replies
  • 0 kudos

Inspire HR battery drains fast

My Fitbit used to go about a week in between charges. In the past week, I'll charge it completely, but it'll be dead within an hour. Is there a fix for this?     Moderator edit: updated subject for clarity

LK1004 by Jogger
  • 509 Views
  • 3 replies
  • 1 kudos

Resolved! Can't read in daylight and font is way too small

So I got this new Inspire HR as a mother's day gift to upgrade me from the one I've had for several years now.  Love how lightweight and sleek it is and has great additional and new features. but, and this is huge....when I'm walking outside, I can't...

Inspire HR - Steps not being counted while on a treadmill

Hi, when I use my treadmill, I count the steps the treadmill shows me. I also have an app on my phone that counts steps and then my Inpsire HR. The treadmill and the app generally match with the amount of steps I’ve done, but my watch is always 300 -...

SamH42 by Jogger
  • 557 Views
  • 5 replies
  • 1 kudos

Resolved! Inspire HR screen not responding to taps

Nothing happens when I tap on an icon. The device is also quite temperamental and the screen often doesn’t switch on when I turn my wrist to look at the screen. Any ideas to rectify this? Many thanks.      Moderator edit: updated subject for clarity