Inspire HR - Map Tracking Fails

[Proph]

Inspire HR with latest firmware paired with iPhone X (latest IOS & FitBit App); iPhone GPS selected on Inspire HR

In the past, when exercise selected on Inspire HR and devise connected to iPhone, in the app, full map details appeared.  Now, map starts, but shows end of exercise within a couple of minutes.  Inspire HR continues to correctly collect Steps, Heart Rate, distance data, but maps fail.

Have tried disconnecting from iPhone (Bluetooth) and reconnecting,  Ensured that the devise is close to the iPhone (Inspire on wrist with iPhone in pocket). Restarted device.

Any other users experiencing the same issues?  Any recommendations for a remedy?

[Shires128]

Exact same issue, started about 10 days ago after the app updated. No maps at all unless I manually sync just before setting off, then I get about 3 minutes of map recording before it stops. Only difference is have a Android phone, was hoping that the issue was an Android one, but clearly from your post it effects iPhone users as well. Only had my Fitbit 6 months, I replaced a cheaper non Fitbit watch, Android stop supporting it's app, was hoping that spending the extra would have been worthwhile. I was obviously wrong. 

[DanetteG]

I have the same issue. But if you do a manually track your excersize on phone and track walk on the watch it then shows the map...!!

[Cosb]

I have a similar issue with  my Android. It seems like after the firmware update, my run map completely disappeared. I did a restart, made sure gps on, synced, but still no map!

[Mgaliano]

Experiencing the same but with an Android, when I finish my monitored walks all the data is fine until a few minutes later when it changes the map and it shows the correct time I've run but in an incorrect track changing the distance and the intervals.

[Shires128]

I contacted the fitbit.com help desk at the weekend, as nothing else I tried had worked.

They went thorough everything I had already done and asked me to do it again, then they asked me to remove the watch from bluetooth and set it up on the App again as though it was a new watch, they reassured me that from then on it would work just like a new watch and be perfectly ok.

I have done 5 walks this week, not one single one has tracked using the map.

So I shall be contacting them again, don't expect it to help, but I really don't know what else to try.

[BREWSTER69]

This is happening to me as well. I wasn't getting the maps for my walks. I had recently gotten a new Samsung phone and it turned out that I had to turn on the GPS for it to track without having to open the Fitbit app on my phone first. Worked fine after that but I have noticed that sometimes it doesn't start tracking right away. Today did 2 walks and only got tracked on one of them and the map was wrong 😕