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Inspire HR Miss Calculating Distance

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‎07-28-2019 03:41

‎07-28-2019 03:41

I’ve tried restarting my fit bit and my GPS is definitely working and connected and refreshing in the back ground. Please help? 

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‎07-30-2019 08:40 - last edited on ‎03-21-2025 08:13 by Fitbit Moderator

‎07-30-2019 08:40 - last edited on ‎03-21-2025 08:13 by Fitbit Moderator

@Leah321, welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your distance calculation and thank you for troubleshooting this issue. Try entering your calculated stride length and check these tips to improve the GPS signal.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-02-2019 07:49

In response to AlvaroFitbit

‎08-02-2019 07:49

Thanks I’ve tried all of these and it still won’t work.

Today for instance I did 11400 steps but have only walked 1.2ks... also the other day I did a costal walk with my sister she’s the same night as me we did an 8k costal walk her Insp HR showed 8ks mine showed 2... it also is not uploading my sleep properly as it will say I have no sleep record then two days later my sleep record for that night appears.

Sent from my iPhone
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‎08-05-2019 04:45

In response to AlvaroFitbit

‎08-05-2019 04:45

Can you please help?

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‎08-05-2019 20:36

In response to AlvaroFitbit

‎08-05-2019 20:36

Hi I’ve already tried all of this and it didn’t work. Not sure if you saw my reply above stating this. 

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