Inspire HR: No text notifications after iOS update

[Bostongirl084]

I just updated my iphone to IOS 14.4 and my watch is no longer receiving notifications about incoming texts or phone calls.  My notifications from my local news and weather apps are being sent fine, but I can't get my texts.  Just spent an hour on the phone with Apple and they have no idea how to help.  Has this happened to anyone?  Any suggestions?  Thank you. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Bostongirl084, welcome to the Community Forums. 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

[Bostongirl084]

Hi. I have the iPhone 8. When I updated to IOS 14.4, my notifications stopped. It’s been about a week- I’ve unpaired my Fitbit, deleted the app, restarted my phone, reboot my Fitbit, check to make sure notifications where on. Nothing has helped. I have read the article and done all the troubleshooting. I’m so frustrated. I know my Bluetooth is communicating with my phone because my weather and news apps are going through, just not my texts and calls.

Sent from my iPhone

[RicardoFitbit]

Your reply is appreciated @Bostongirl084, thanks for the details that were shared with me.

To further investigate this situation, can you please let me know if you are not receiving notifications at all or just one type of them? In other words, do you receive -for example- calendar notifications but not texts? Is your phone's and Fitbit's Do not Disturb mode enabled? Are you using at this moment any sort of battery saving mode on your phone?  

I'll be waiting for your reply.

[RicardoFitbit]

Also, please check if your privacy setting for the messages on your iPhone are on. I had difficulties with my iPhone X and my Fitbit Ionic after the iOS update, learnt that if you have the text message preview set to no preview on my Lock Screen, then you'll not get your notifications on your Fitbit device.

Let me know how it goes, don't hesitate to ask me any additional questions you may have.

[Bostongirl084]

I am receiving notifications from my news and weather, but not phone calls or texts. I don’t know about calendar notifications. My phone is not on do not disturb, I don’t know how to check if my watch is. This has been a constant issue for more than a week, so it’s occurred when my phone is at 100% all the way to 1%. I work with kids, so I don’t want my text message preview enabled. I didn’t have any issues before this recent update.

Sent from my iPhone