Inspire HR Not Tracking Heart Rate

[JRW]

I read the trouble shooting suggestions for the Heart Rate on the Inspire HR and followed them, no solution.

• I checked the tracker to see if the heart rate is on and the Inspire HR tracker indicated ON.
• We rebooted the watch; no. 
• She has the fitbit on her wrist about two fingers up from her wrist.
• the tracker is secured to her wrist just tight enough so it won't slide around.

The watch is not quite a month old and the first problem was no sleep details. I spent much time with the tech, but no solution.  Then a miracle; it started working. Up until her first time in the pool yesterday everything was working.  The heart rate had always been working since she first put it on her wrist, but after her swim she noted the tracker heart stopped beating  and she again received no sleep details for the last 2 days.

Is there a problem with lap swimming with the tracker; it is water proof up to 50 meters.  She is generally in the water for 60 minutes.  She is drying off the watch when she gets out.

So is there a solution I can try or will I have to call support?

[YojanaFitbit]

Nice to see you here @JRW. Thanks for trying the suggested steps on the Forums. 

I really appreciate the time you've taken to describe what you've done with your wife's Inspire HR. Sleep tracking is also affected by heart rate, so the sleep issues might be related with it. I've requested a case for you, our team will be contacting you via email shortly. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your understanding.

[IreneJB]

My inspire hr is not tracking bmp either. 

I got it only a week ago and all was good. 

Then suddenly bpm stopped working. Other functions such as steps are fine. 

I tried all the trouble shooting methods as well. Bpm still wouldn’t work. 

Please help. Thanks

[Carrieinsac]

I’ve had my Inspire HR about 36 hours and the heart beat already stopped working.  Should I return it, or is there some fix that’s been working?  Thanks!  

[YojanaFitbit]

Nice to see again on the Fitbit Forums @Carrieinsac,

Thanks for reporting the issues with your new Inspire HR not showing your BPM. I'd consider restarting it with the following steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Your tracker should now work normally. Please confirm that the heart rate feature is "On" and check if you can see the green LED lights on the back of your Fitbit.  

Open the Settings app  > Heart Rate > Off

To see your heart rate on Inspire HR, swipe up from the clock screen to see your real-time heart rate and heart-rate zone. You can also check more details about HR on page 40 in the manual.

Give it a try and keep me posted. 

[Carrieinsac]

Yeah, it didn’t work. But thanks.