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Inspire HR Setup

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‎11-04-2019 17:45

‎11-04-2019 17:45

Bought an Inspire HR from Amazon and it arrived today. Currently attempting to set it up, but before I do that, I have to update the device. The problem is I can't even get it to update because when it gets to 5%, it tells me I need to plug it in and that it's not charged enough. Mind you, I've had it plugged in in every outlet in my apartment. The charge also went from 30 to 60 percent in just a few seconds, so I'm not sure I trust this at the moment. Is there a way around this issue? Otherwise I can't even finish the setup.... 

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‎11-04-2019 20:38

‎11-04-2019 20:38

Hi @logancass4   Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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