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Inspire HR Stopped syncing

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‎05-23-2019 18:30

‎05-23-2019 18:30

I bought my Inspire HR 3 days ago. Everything set up and worked for 1.5 days. It stopped syncing @ 9:05am this morning. It is tracking steps and HR, but I need it to see my sleep pattern.  I have followed all suggested solutions and no success. It has said "sync in progress" for going on an hour. Please help. I don't want to have to return this.  Thanks in advance

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4 REPLIES 4

‎05-24-2019 00:02

‎05-24-2019 00:02

Hi @MissKristin What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in  THIS Help Article on syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-25-2019 14:15

In response to NellyG

‎05-25-2019 14:15

I am having the same issue except I just got mine today and it will not pair with Galaxy s9. The bluetooth connection cannot be established with the phone.  It does connect with a tablet

 

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‎05-25-2019 17:32

In response to Troyhubb

‎05-25-2019 17:32

@Troyhubb  It should work with the S9. I suggest you go through all the steps in the article I linked in my post above, and you should find one that works for you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-25-2019 18:16

In response to NellyG

‎05-25-2019 18:16

Thanks for the help Nelly but I have tried all the steps and I still can't connect.  I will keep trying.  It is my understanding the Fitbit know there is an issue with Android 9

 

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