Inspire HR Swipe not working.

[Kelvin2613]

Have a inspire hr dosent swipe up or down but and when I hold the button goes to the battery and light but press the light so tried rebooting and smiley face came on but still can not swipe up or down or turn light on 

Thanks for the help in advance 

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Kelvin2613 , Nice to see you around. Thank you for your message and efforts. 

In your case, you should give us a call or chat with us. 

Click here to get connected.

See you around. 

[Pam722]

Contacted Fitbit for same issue. The problem was not resolved. 

[kellisima]

Same here. Tried the reset but wipe is still not working. This problem started for me last week - is there some sort of software update or something that needs to be fixed?

[Pam722]

I called Fitbit and the representative told me to reset it, which I did. The reset didn’t correct the swipe issue. I asked could I do a factory reset and he told me that option was not available. He said he would be reaching out to see about the warranty and would  contact me by email. I purchased this Fitbit awhile ago and I wonder if this model has reached the end of life?

[kellisima]

Exactly the same scenario here. The reset didn't fix the issue and the customer service person said they will check my warranty and email me within the next day or so.

[JuanFitbit]

@Pam722 @kellisima , Nice to see you both here. And thank you for sharing your experiences with us. I'm glad that you already contacted Support. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips. They will be happy to meet you there.

See you around. 

[Pam722]

Received an email and, of course, the warranty has expired so I’m not eligible for a replacement. Hey Fitbit, how about offering to repair the device instead of offering a discount for a new one.