02-12-2021 09:17 - last edited on 02-14-2021 12:38 by LiliyaFitbit
02-12-2021 09:17 - last edited on 02-14-2021 12:38 by LiliyaFitbit
Since Tuesday this week, my fitbit has been adding 30 000 steps between 9 am - 10 am regardless of if active or not. I thought maybe it was starting to tracking my peddling on the bike as I've been doing 20 miles daily but today I decided not to wear it and while doing dishes between 9 - 10 am I magically got 30 000 steps again.
I did a hard reset and disconnected it from all other devices etc yesterday and still nothing.
Anyone else having this issue? It's not even a year old yet...
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
02-12-2021 09:53
02-12-2021 09:53
Hiiii... ignore this.... I spoke with fitbit through online chat and got it figured out. didnt realize I had another app connected to fitbit so it was tracking manual entries from the other app. Ha.. Thankfully nothing is actually wrong with the fitbit itself.
02-12-2021 09:53
02-12-2021 09:53
Hiiii... ignore this.... I spoke with fitbit through online chat and got it figured out. didnt realize I had another app connected to fitbit so it was tracking manual entries from the other app. Ha.. Thankfully nothing is actually wrong with the fitbit itself.
02-14-2021 12:37
02-14-2021 12:37
Welcome to the Fitbit Community, @RaeofSunshine84.
Thanks for the details shared in your post and for your troubleshooting efforts. I am glad to hear you're back on track after getting in touch with our Support Team. Thank you for sharing your solution as it may help other members in the same situation. I hope you continue enjoying the Fitbit experience and working on your goals.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.