Inspire HR blank screen

[jb16]

Hi

My inspire HR does not show anything on the screen.

I briefly saw a smily face, that's all.

I charged it but nothing comes up. Can anybody help please?

Thank you

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jb16. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire HR. 

Please restart your Inspire HR as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Mylinda1972]

Help please

i have tired to reboot my fit bit. Blank screen. Held for 5 seconds and released no smiley face.  
i have tired changing the clock display still blank.  
I can feel it vibrating when trying to reboot.  
the app on my phone displays all my information.  

still blank. 

[MarreFitbit]

Hi there, @Mylinda1972. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team again. 

Have a good day. 

[CaloyL]

I have the same experience with my Inspire HR. Screen is blank but it's still able to track my activities as seen on the app in my phone. I've tried resetting and changing the clock, but it's still not working. I only got this fitbit last Feb 2020.

[MarreFitbit]

Hi there, @CaloyL. Welcome on board. Thanks for following the tips and recommendations I suggested in my previous response. 

Since you've exhausted all steps we could've provided here in the forums, please feel free to reach out to our Support Team directly. Click here to get connected.

We look forward to getting you back on track soon.