Inspire HR blank screen

[NIX2027]

Hi,

I just wanted to check if anyone could help me out with the blank screen on my HR. It doesn't sync with my phone too. When put on charge a smiley face shows up for few seconds and vanishes. every few seconds there is small vibration from the device.

Haven't used it for more than two week. Disappointed with the device. Would appreciate if you could give me a solution.

Moderator edit: updated subject for clarity.

[NellyG]

Hi @NIX2027  Try restarting your Inspire several times. If that doesnt fix it please come back here.

Restart your tracker

[N-allan]

I don't have any suggestions but am experiencing the same issues. I purchased in the spring and have barely had a full season of use. 

[NellyG]

@N-allan  Have you restarted several times as i suggested above?

[N-allan]

Yes, at first I was seeing the smiley face but now there is nothing at
all..

[NellyG]

@N-allan  I have flagged a moderator to come and help you

[NIX2027]

I tried restarting it...but it does nothing but vibrate every few seconds 😞

please help

[AndreaFitbit]

Welcome to the Fitbit Community, @NIX2027 and @N-allan. I´ll be happy to assist you with your Inspire HR blank screen inquiry. Thank you for following @NellyG's advise. 

@NIX2027 , I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

@N-allan, our support team informed me that they are already helping you. Please let me know how it goes. 

Thank you for the heads up @NellyG. 

Keep on visiting the forums. 

[PoojaG]

I charged my Fitbit yesterday n the battery was 80% but it just suddenly went blank..n then I put it to charge some weird numbers came n it’s went blank..I tried restarting it like pressing the button on the charger but it won’t come alive. 

[AndreaFitbit]

Thanks for getting back to us and for trying a restart @PoojaG.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

Keep on visiting the forums.