Inspire HR broken case

[Lindz30]

I have managed to break i bit of the plastic where the wristband pins go into, is there anything I can do to fix this without buying a new device?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lindz30, welcome to our Fitbit Community. Regarding the broken plastic part of your Inspire HR, let me go ahead and forward your case to our Support team so they can review it and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[CeeJayW]

This has happened with my Fitbit Inspire HR too. I did not treat it at all harshly so don’t know why it has broken. I have had it for around 13 months I think, but since I live in the UK I don’t know if this is still covered by the 2 year warranty. At the time of purchase the UK was still in the EU. 

[JuanJoFitbit]

Hi @CeeJayW, thank you for joining us in this thread. Since you mentioned that the case of your Inspire HR has broken too, I'll send your case to our Customer Service department and they'll be happy to follow up and assist you accordingly. Keep an eye on your email account.

Let me know if you have any questions.

[CeeJayW]

Thank you for your email. That’s great thanks.--
Carole

[aug4570]

Mine also broke on the device where the watchband pin inserts into it. The band didn't break. I was carrying a box and it just fell out my wrist. I can't find anywhere on the app to determine when I first added the device to the app and when my warranty started. The device still works and its frustrating that I can't use it anymore. I have had several Fitbits over the years and there's always an issue with them. It's time to try another brand that's hopefully more reliable. Did Fitbit ever resolve your issue?

[Lindz30]

Mine happened not long after I got mine so it was still in warranty. Yes they resolved mine and I was got a new one. Now I'm a lot more careful at work

Sent from my Galaxy

[DoctorJBB]

Mine is 14 months, same situation but one year US warranty. I was working at my desk and saw something black at my feet. Surprise!

[ObuTiger]

Is there a solution to this? This happened to my Fitbit Inspire HR.  I had just purchased a new faster charger and different bands.... but the plastic bit where you connect a band to has broken.  Please advise if there's any way to not have to purchase a whole new device. 

[Lindz30]

My Fitbit was less than a year old ao it was still within warranty so i was able to get a replacement. However until the new one arrived I put mine in a clip, the downside is it won't detect sleep.

[JesicaM]

Can you please direct me on how I can get mine fixed as well. I have had mine a little over a year and just recently had this same issue happen. I was just filling up my kids pool and it fell off, I noticed that the  plastic where the wrist band pins go was broke. I’m hoping to get it fixed without having to buy a new one. 

[DoctorJBB]

I had this happen as well and ended up having to purchase another one. It
really made me angry but I researched other options and there really isn't
others that seemed to be equivalent.

--
Judith Bremec Baxter, Ph.D.