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Inspire HR corrupted display

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‎05-10-2020 08:31 - last edited on ‎05-12-2020 20:22 by Fitbit Moderator

‎05-10-2020 08:31 - last edited on ‎05-12-2020 20:22 by Fitbit Moderator

I just bought an inspire hr yesterday and the screen is constantly flickering and jumping screens.. what can i do to fix it or do i just return it.

 

Moderator edit: Subject for clarity 

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‎05-12-2020 20:22 - last edited on ‎08-05-2025 07:24 by Fitbit Moderator

‎05-12-2020 20:22 - last edited on ‎08-05-2025 07:24 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for sharing many details. To resolve this situation, I recommend you to follow the next steps to perform a restart process on your device:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Keep me posted and let me know if you have any additional questions. 

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