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Inspire HR data reset on app

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‎06-18-2020 09:23 - last edited on ‎06-22-2020 09:21 by Fitbit Moderator

‎06-18-2020 09:23 - last edited on ‎06-22-2020 09:21 by Fitbit Moderator

My girlfriend has had an Inspire HR for two weeks and half way through her workout today, the watch and all App data reset. Steps for the day, time and even all sleep and exercise data over the last 2 weeks has been wiped. Can anyone shed some light on what happened and if it’s happened to them? Don’t want it happening again. 

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 09:24

‎06-22-2020 09:24

@Karl12345678 Welcome to the Fitbit Community!

 

Let me help you with your missing Inspire HR data. Not sure why this happened but I suggest you try logging out from the app, restart your girlfriend's phone and log back in.You can also try restarting the tracker.

 

Let me know how it goes.

Alvaro | Community Moderator

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