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Inspire HR deleted data

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‎12-21-2020 04:02 - last edited on ‎12-23-2020 17:48 by Fitbit Moderator

‎12-21-2020 04:02 - last edited on ‎12-23-2020 17:48 by Fitbit Moderator

My Inspire HR has deleted all my data and doesn't show/record any new info anymore. It's been two days. Have deleted/re-installed. Re-synced etc. It's a month old. Any idea on how to fix this? It's just a pretty wristband atm 😕 

 

Moderator Edit: Clarified subject

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‎12-23-2020 17:48

‎12-23-2020 17:48

Hi @ElleSway, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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