help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR deleting steps when syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2021 13:16 - last edited on ‎07-17-2021 10:00 by Fitbit Moderator

‎07-16-2021 13:16 - last edited on ‎07-17-2021 10:00 by Fitbit Moderator

This has happened a few times now. When I synced my steps to my app, the app said 0 steps and it wiped the steps on my Fitbit! 

The steps are also zero on the website dashboard. I’ve manually logged the activity for now but this is getting really frustrating. How can I fix this?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-17-2021 10:03 - last edited on ‎11-01-2024 11:10 by Fitbit Moderator

‎07-17-2021 10:03 - last edited on ‎11-01-2024 11:10 by Fitbit Moderator

@Tryfitddd Welcome to the Fitbit Community. Thanks for the details mentioned. 

It's odd what you're experiencing. I appreciate the time you took to manually log the activity to reflect the data earned. I see where your frustration is coming from. 

In this case, I'd like you to restart your Inspire HR, log out from the Fitbit app, force quit it, restart your phone and log back in. After this, continue monitoring it. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes