Inspire HR error code 001

[Jake.W]

Only a month and a half after purchase, my Inspire HR has given up the ghost and died. Resetting the fitbit hasn't worked and nothing is shown on screen but the error code or a smiley face when resetting.

I'm not best impressed. 

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @Jake.W, let me give you a warm welcome to our Community.

Thanks for reporting this issue and for restarting your Fitbit. Since it didn't solve the issue you're having with your Fitbit device, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

I'll be around in case that you need anything else.

[shorekitten]

I just got this today too. Except that I can't restart it even. I've tried. It also stopped syncing about 3 weeks ago. I got mine in the early release and loved it. The battery really did last about 4-5 days which I can live with. Now it lasts maybe a day and a half. But now there error message
The fitbit symbol and underneath EJAEHQ2Z and 001

[Trinebean]

I'm having the exact same issue.  Fitbit Inspire HR screen went black for a couple weeks now displays FitBit logo with AKNEJDCO and 001.  Very frustruating as just purchased the device at the beginning of March.  Please advise.  

[YojanaFitbit]

Welcome to the community Forums @shorekitten and @Trinebean nice to see you here. Sorry for the delay.

Thanks a million for reporting the issues with your Inspire HR showing core 001. @shorekitten Thank for reaching out our customer support team. They will be glad to continue with  your case. Keep us posted on the resolution.

@Trinebean Did you tried the suggested step above. If so, let me know so I can request a case for you too. 

See you around. 

[Trinebean]

@YojanaFitbit I have tried to restart multiple times as well as going to the location I purchased from.  Still no resolution - get smiley face then blank screen and error message.  I would like to get a replacement - the store is unable to do so but noted FitBit provides a 1 yr warranty.  Please let me know how to proceed.

[YojanaFitbit]

Thanks for reaching out the Fitbit Community @Trinebean.

I really appreciate all the steps that you've tried with your Inspire and for checking your options with the retailer. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Let me know if you have more questions.