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Inspire HR firmware update issues

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‎12-14-2020 09:08 - last edited on ‎12-15-2020 03:27 by Fitbit Moderator

‎12-14-2020 09:08 - last edited on ‎12-15-2020 03:27 by Fitbit Moderator

Just received my new Fitbit Inspire HR. Wordst purchase ever so far.  Forces me to upgrade the firmware and it crashes.  Screenbar won't continue and can't shut it down.

 

Is there a money-back warranty?

 

 

Moderator edit: updated subject for clarity

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‎12-15-2020 03:26

‎12-15-2020 03:26

Hi @Sjakie, welcome to our Fitbit Community. I totally understand how you feel about the firmware update issue that your Inspire HR has experienced.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, run the firmware update again and see if it gets completed.

 

Regarding your question, if you bought your Fitbit device through our web-site, there is a 45-day return policy. For more information, please check out this page.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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