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Inspire HR freezes and not counting steps

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‎01-12-2021 19:14 - last edited on ‎01-13-2021 12:36 by

‎01-12-2021 19:14 - last edited on ‎01-13-2021 12:36 by

No matter how much I walk, my fit bit keeps freezing and not taking my steps.

 

 

Moderator edit: subject for clarity 

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‎01-13-2021 12:35

‎01-13-2021 12:35

Welcome to the Fitbit Community, @Navner.

 

Thank you for sharing the details of the issue you’re experiencing. Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. If it's not the case, I recommend restarting your tracker: How do I restart my Fitbit device?

 

By the way, I've moved your post to Inspire & Inspire HR board so we can keep our forums organized.

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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