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Inspire HR heart rate function stopped working

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‎09-08-2021 15:59 - last edited on ‎09-08-2021 19:20 by

‎09-08-2021 15:59 - last edited on ‎09-08-2021 19:20 by

Heart rate on my Fitbit inspire HR is not displaying for the past 2 days. I’ve tried all possible solutions on the web. I’ve even contacted the customer care thrice. They told me they’ve escalated my case to the higher authorities but I haven’t received any response email yet. 
is there anything I can do to set this issue right? 

 

 

Moderator edit: subject for clarity 

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5 REPLIES 5

‎09-08-2021 17:50

‎09-08-2021 17:50

My heart rate is no longer working either.  I checked for updates, but it says mine is up to date.  I've restarted it numerous times. I've found that Fitbit products usually don't last more than a year, hence why this is my last Fitbit product.  Apple Watch, here I come!

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‎09-08-2021 19:20

In response to pediatri

‎09-08-2021 19:20

Welcome to the Fitbit Community, @RohitShanbhag and @pediatri.

 

@RohitShanbhag Thanks for the details shared in your post and for already trying to resolve the issue. You can confirm our troubleshooting tips in What factors can affect my heart-rate reading on my Fitbit device? Since you've been in touch with our Support team regarding this issue, I recommend you continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

@pediatri I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming our complete troubleshooting instructions in What factors can affect my heart-rate reading on my Fitbit device? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-17-2021 03:52

‎09-17-2021 03:52

I have the same problem 

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‎09-28-2021 04:27

‎09-28-2021 04:27

My heart rate tracking stopped working around this same date.  Makes me wonder if an update caused a global issue.  At the same time, I stopped receiving sleep scores.

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‎09-28-2021 04:52

In response to Karenfox5

‎09-28-2021 04:52

I’ve now gone back to a very old Charge 2 as my Inspire HR has given up the ghost completely … I just wish Fitbit did better (and I’d settle for more expensive) devices.. I love the app but the hardware is basic with a 1970s look about them .

Regards
David Smith
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